Our Policies
Return and privacy policy for WeCare Pets
At WeCare Pts, we strive to ensure your complete satisfaction with every purchase of our pet accessories and grooming products. If for any reason you are not entirely satisfied with your order, we are here to help with our straightforward return policy:
1. Returns Eligibility:
You may return any unused, unopened, and undamaged item purchased from WeCare Pets within 30 days of delivery. Item (s) must be in their original packaging with all tags intact.
2. Non-Returnable Items:
Due to health and safety regulations, certain items cannot be returned once opened or used. These include grooming tools, pet hygiene products, and any item that has come into direct contact with a pet.
3. How to Initiate a Return:
To initiate a return, please contact our customer service team at wecarepets2024@gmail.com within 30 days of receiving your order.
Please provide your order number and details about the items you wish to return. Our customer service team will guide you through the return process.
4. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective item. We recommend using a trackable shipping service or purchasing shipping insurance for returns.
5. Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to the original method of payment within 5 business days.
6. Exchanges:
We do not offer exchanges at this time. If you would like to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.
7. Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or provide a full refund, including return shipping costs if applicable.
8. Exceptions:
Our return policy is subject to change for special promotions, clearance items, or specific products with unique return conditions. Please refer to the terms provided during purchase for any exceptions.
9. Contact Us:
If you have any questions about our return policy, please contact our customer service team at wecarepets2024@gmail.com or 0401014550
Note: WeCare Pets reserves the right to amend this return policy at any time without prior notice. Please check our website for the most current policy before making a purchase.
Thank you for shopping with WeCare Pets. We appreciate your trust and look forward to serving you and your pets again in the future!
Facebook account: WeCare Pets
Instagram account: WeCare Pets
WhatsApp number: +61401014550
Privacy Policy for WeCare pets
Thank you for visiting WeCare Pets where we specialize in pet accessories and grooming products. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
1. Information We Collect
When you visit our website, we may collect certain information about you, including:
Personal identification information (e.g., name, email address, phone number)
Payment information (e.g., credit card details, billing address)
Demographic information (e.g., age, gender, location)
Information about your pet(s) and their needs
2. How We Use Your Information
We use the information we collect for various purposes, including:
To process and fulfill your orders for products
To communicate with you about your orders and inquiries
To provide customer support and respond to your requests
To personalize your shopping experience and recommend products that may interest you
To improve our website, products, and services
To send you promotional emails about new products, special offers, or other information we think you may find interesting
To prevent fraudulent transactions and monitor theft
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to outside parties unless we provide you with advance notice, except as described below:
Trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential
When we believe disclosure is necessary to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety
4. Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential